Return Policy

WANBASION sincerely suggest every respected customer to read the following regulations carefully before purchase:

1. Product returns must be via one of WANBASION's approved shipping methods and return address; our support team can provide you with further details.

2. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

3. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. PayPal refunds may take up to 48 hours to process and appear in your account.

1 Year Warranty

WANBASION offers 1 year warranty for all our products. Dis-assemble, misuse, drop, waterlog or any other artificial factors to cause the damage of item are not in the scope of this warranty.

DOA (Items Defective on Arrival)

Customers should contact our customer support within 2 days upon receipt of goods for DOA situation.

The outer packing is broken or out of shape

1. Immediately file a case upon the broken package to the courier company and get a confirmation in a form of a paper proof with stamp on it.

2. Email us with pictures attached of the received items/package and detailed information to describe the issue, along with the aforementioned paper proof and case number with which we can quickly confirm the case.

3. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

The outer packing is in a good shape while the item is not working

1. Email us with pictures attached of the received items/package and detailed information to describe the issue.

2. After verifying all the required information, we will either provide a replacement or a full refund, depending upon your requirement.

Items Missing on Arrival

1. Email us with pictures attached of the received items/package and detailed information to describe the issue.

2. After verifying all the required information, we will send you the missing item of the package.

Notes:

1. If the main item is missing, please file a case upon the missing item to the courier company and get a confirmation in a form of a paper proof with stamp on it.

2. Most importantly, if you have the taxation fee receipt, don't hesitate to take a picture for us as the weight can tell something about the missing.

Items Wrong on Arrival

If the item you received is completely different from the one you ordered, e.g. different color, different model etc.

1. Email us with pictures attached of the received items/package and detailed information to describe the issue.

2. After verifying all the required information, we will send you the correct item on the original order.

3. Alternatively, if the customer is willing to keep the received wrong item, we would happy to provide a 5% compensation of the order amount.

Tips

1. There is a possibility that we may require to ship the defective/wrong item back first before sending a new replacement.

2. DO contact our customer support for RMA before returning. WANBASION will not be responsible for any returning without notifying us.

3. Kindly contact our customer support for help before raising any dispute or chargeback. We are always here to help and provide solutions.

Return Shipping Fee

The return shipping fee responsibility depends on the usage period of the item. For details:

1. 14 Days Disliked item-Customer (replacement or refund warranty)

Customers are responsible for returning shipping fee if you want to return the disliked item. After receiving the returning, we will either refund you (shipping fee excluded) or send exchange item, depending upon your requirement.

2. Dead on arrival- WANBASION (replacement or refund warranty)

WANBASION will be in charge of the returning shipping fee if it is a DOA item. After receiving the returning, we will either refund you or send exchange item, depending upon your requirement.

3. Within 1 month- WANBASION (free repair warranty)

WANBASION will be in charge of the shipping fee in the form of partially coupons and partially refund to your PayPal account.

4. Within 1 ~ 6 months- WANBASION & customer share (free repair warranty only)

Items should be returned at customer’s cost for free repair and WANBASION will pay for the shipping fee of sending the repaired item to customer.

5. Within 6~ 12 months-Customer (free repair warranty only)

Customers shall cover the returning shipping fee to get the free repair warranty within 1 year warranty period.

Notes:

1. Above mentioned replacement or refund can only be done after we receive the returning items.

2. All the artificial factors cause the damage of the item is beyond the warranty. Also please be noted that battery is not suitable for the free repair rule.

3. For items needed to be refunded or replaced, if there is any scratch or damage happened to the item, we will charge the damage fee.

Return Policy Guidelines

Above policies are applicable only during cases or circumstances occur as mentioned above. For details regarding the warranty for the items you bought on WANBASION, please check the Warranty Information.

WANBASION is not liable in any shape or form if it changes any of the above policies mentioned without any prior notice to their customers.

For more information regarding the return policy, you can contact us via "Live Chat" or you can also email us at wanbasion@hotmail.com